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24/7 response for
your home

Monitored alarms
take priority

 A television screen with a padlock on it

The reaction you need with response alarms

Police will be notified by an Alarm Receiving Centre (ARC) with a genuine break-in from a monitored alarm. That is what you want for complete peace of mind! When a normal intruder alarm is activated and you call the police, they won’t necessarily attend the scene unless you have seen an intruder. It depends on the local police’s resources at the time. However, with monitored alarms, the receiving centre will contact the key holder immediately, or in-case of a genuine break-in – which can be identified by our advanced alarm systems – alerting the police. Monitored alarms have a higher priority with the police.

Monitored and response alarms for
complete peace of mind

Digital Communicator

A Digital Communicator is a device not unlike a computer PC modem and is used to communicate between an intruder alarm system and an Alarm Receiving Centre. Digital information is passed to the receiving centre using your existing telephone line. Once your local police force have issued a unique reference number (URN) a predetermined response plan can be put in place. The Digital communicator is a very cost effective method of achieving a Police response. This communication method is usually acceptable for most domestic installations but for commercial premises insurers would require a monitored system to have RedCare or RedCare GSM communication devices, all offering far more secure paths of communication as phone lines can be cut or damaged. This may result in alarms going undetected for up to 24 hours, preventing any signals reaching the alarm receiving centre.

RedCare Classic

RedCare is part of BT plc and has been a leader in the fire and security market for over 25 years, offering a secure method of transmitting signals from an intruder alarm to an ARC. RedCare is also capable of simultaneously communicating several different messages, e.g. Intruder, Fire, and Panic alarms, etc. Unlike a Digital Communicator no dialling is involved, rather an electronic series of pulses is regularly transmitted via the phone line to the ARC. Should the phone line be cut no regular pulse is received at the ARC and a line cut condition is signalled. The system only works on a BT line (not via cable providers, for example) and it can only be obtained through an approved intruder alarm company. It cannot be connected to a phone line which transmits data i.e. fax, modem, EPOS (Electronic Point Of Sale) which can confuse the signals.

RedCare GSM

Since changes to the ACPO policy which requires further communication after a line cut, conventional RedCare classic has a limited use, and in its place has come RedCare GSM which is RedCare classic with a backup or ‘secondary’ path provided by GSM which is a digital mobile phone network. Redcare GSM uses the O2 network. In the unlikely event that the primary BT line fails then further signals are passed via the GSM back up, confirming the activation is genuine. RedCare GSM offers the highest level of protection you can buy. "With the introduction of confirmed alarms, we recognise that RedCare GSM currently provides the most reliable form of alarm signalling available, and it would be our first choice for risk protection where remote signalling to an alarm for fire or theft is a requirement." - Andrew Miller, Loss Control Manager of Allianz Cornhill.

Look no further for monitored alarms. Call 0800 085 4242

2014-10-13 22:25:14

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