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40 years experience
within the industry

Not sure where to turn to stay safe? Choose Secure One

 

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Here to help you

We are always happy to help out if you have any questions. Please feel free to get in touch with us or check out the FAQs below. They should cover most things from why you should choose our security services, the regulatory bodies that cover us, access control systems, intruder alarms and much, much more.

FAQs

Q) Are there any hidden costs?

A) No. What you will see on our Quotation is what you will pay and includes installation and VAT.

Q) Will it be a ‘hard sell’?

A) Certainly not. Our Surveyors need to visit your property only to assess the design of the alarm system that will best fit your needs and give you a competitive quote - not to try and make a sale there and then. It will be up to you to contact us if you wish to go ahead or raise any queries. We work hard to maintain our high reputation and this is evidenced by the fact that over a third of our sales come from other customers’ recommendations.

Q) What does the £459 package include?

A) All control equipment
1 user keypad
1 live bell box
1 dummy bell box
2 PIR’s (Passive Infra-Red) detectors, i.e. movement detectors
1 door contact
All cabling, fitting and operating instruction
VAT
1 year's free service and maintenance contract

This would provide a certain level of protection for the average property. Dependent upon the size, layout and location of your property extra detection may be necessary to ensure proper protection from intruders. Our surveyor will advise you.

Q) Will you design a suitable system for my budget?

A) Yes, as long as we’re happy that we’d be installing a system that provides proper protection.

Q) Once the alarm is installed, is it my property?

A) Yes.

Q) How long will the alarm installation take?

A) In the majority of home alarm cases, a day. A larger installation may go over into a second day.

Q) Is there any way I can find out if the alarm’s gone off while I'm away from home?

A) Yes, you can have a Speech Dialler included with the system that will call your own choice of four numbers (even your mobile) in the event of an activation, and keep calling them in rotation until it gets a response.

Q) Will cables be showing everywhere after the alarm is installed?

A) No, almost all our Engineers are also fully qualified Electricians and very skilled in running cables carefully under the floorboards and in the roof space, etc. After they’ve finished you will be surprised how the detectors were placed with no evidence of any wires or cables.

Q) Will the engineers clear up after themselves?

A) Yes, most definitely.

Q) Is the system guaranteed?

A) Yes, 12 months for all parts and labour.

Q) What does NACOSS mean and why should I choose a NACOSS Recognised Firm?

A) NACOSS, the National Approval Council for Security Systems, is the UK’s independent regulatory body responsible for the approval of companies involved in the installation and maintenance of Intruder Alarms, Access Control Systems and Closed-Circuit Television Systems (CCTV). Secure One is NACOSS Gold - the highest level of accreditation.

NACOSS is not a trade association. It’s an independent regulatory body working to ensure that your security system is of the highest quality and reliability by insisting that security Systems installed by NACOSS Recognised firms comply with all relevant British Standards and the security industry's own Codes of Practice. NACOSS Recognition is only awarded after rigorous checks on a firm applying for this status. NACOSS Quality Assured companies are permitted to display the 'crown and tick' logo showing that the standard to which they operate is one recognised by the government.

Q) Why should I choose a NACOSS Recognised Firm?

A) For better quality and customer commitment. NACOSS firms should provide you with the best possible service and, to this end, every branch of every NACOSS Recognised firm is inspected to a specified programme every year. These visits cover the quality of installed security systems and other aspects of the company's management including security screening of all staff.

When your installation is complete we will send you a NACOSS Certificate of Compliance covering your system, giving you full details of what it means.

Q) What’s NICEIC mean?

A) NICEIC, The National Inspection Council for Electrical Installation Contracting, is the electrical industry’s independent non profit-making, voluntary regulatory body covering the whole of the United Kingdom. It is not a trade association and does not represent the interests of electrical contractors. The NICEIC aims to protect everyone who uses electricity from unsafe electrical installations in their homes, places of work and leisure. They maintain a register of electrical contractors they have assessed as complying with the Council's rules. The assessment covers the contractors' electrical work, their premises and documentation, and the competence of their key supervisory staff. Approved Electrical Contractors are re-assessed every year to confirm that both their business and technical standard of their electrical work continue to comply with the Council's rules.

Q) Is a maintenance contract compulsory?

A) For an audible, or "bells-only", system: no. However, we do recommend one for these reasons:

It provides peace of mind that should our assistance be required we will always be on hand There’s no labour charge for any callouts to alarm faults Maintained customers receive priority and lower prices for parts
You may be eligible for a discount from your home insurers who usually offer discounts for properties with a NACOSS-approved alarm as long as it’s protected by a maintenance agreement
It includes an annual "health check" visit
If you have a monitored system an annual maintenance is compulsory to conform with ACPO (Association of Chief Police Officers) rules regarding policing of monitored alarm incidents.

Q) Is a monitored system one that’s connected to the Police station?

A) No, it’s a myth that some alarms are connected directly to Police stations. A monitored system is one that is connected by a telephone line to a specialist alarm monitoring company. They monitor thousands of alarms and alert the relevant Police authority if an alarm is activated.

Q) Is a monitored alarm system more expensive?

A) Yes, but it may be that a monitored system is appropriate for your property protection needs. Our surveyor can advise you. The security systems are more expensive to run because of annual monitoring charges (which we have to pay to the monitoring company) and maintenance must be done twice a year to meet ACPO (Association of Chief Police Officers) requirements.

Q) I didn’t buy my alarm from you, can I still take out a maintenance contract?

A) Yes, we offer maintenance cover on most alarms except for DIY and radio controlled systems. Contact us for more information and prices.

Q) Does a maintenance contract include the cost of parts?

A) No, but there are no labour charges for visits to attend to faults on the system. However, customers are charged for parts at a discount compared to callouts to alarms that are not on a maintenance contract.

Q) If I telephone you will I be able to talk to a person rather than a machine?

A) Yes! We hate customer unfriendly telephone queuing systems and won’t have them. Taking our customers’ calls is vital to us. If we are very busy your call will be routed to someone, most likely one of the Directors.

Q) Are the engineers really available 365 days a year 24hrs a day?

A) Yes.

Q) Where are you based? Won’t a local company give me quicker service?

A) We are a local company – our Engineers all live in the field and are based from home in your county so that we can give a speedy, locally, based service over a very large area. We have a small Head Office in Enderby, Leicester.

Q) Do you have any proof from previous customers that they received good service?

A) We continually send out Customer Survey cards so we can always be sure that we’re getting it right. We’re more than happy for you to ask our Managing Director what these have been telling us about our service. (It’s not possible under the Data Protection Act – and because of the nature of the work we do – to pass on specific contact details of existing customers).

If you have any questions, give us a call on 0800 085 4242 or 0845 303 4000

2014-10-13 03:20:56

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